Verkaufsbedingungen

Thank you for choosing Elzaoria. These Terms of Sale govern purchases made through our online store. By placing an order with us, you acknowledge that you have read and accepted these Terms of Sale.

1. Seller Information

The online store is operated by:

Business Name: Elzaoria

Business Address:

Henry Dunant
06100 Nice
France

Phone: +33 699947080

Email: sadokecom46@gmail.com

Website: Elzaoria

2. Scope of the Terms

These Terms of Sale apply to all purchases made through the Elzaoria online store.

By placing an order, you confirm that you have the legal capacity to enter into a binding purchase agreement under the laws applicable to you.

If you do not agree with these Terms of Sale, please do not place an order through our website.

3. Products

Elzaoria specializes in women's clothing and fashion apparel.

We make reasonable efforts to ensure that product descriptions, photographs, colors, materials, measurements, and other product information displayed on our website are accurate.

However, the appearance of colors may vary depending on your device or screen settings, and minor differences may occur between product images and the actual product.

Products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

4. Product Prices

All prices displayed on our website are shown in the applicable currency and, where required by law, include applicable taxes.

Shipping costs, where applicable, are displayed during checkout before you complete your purchase.

We reserve the right to change product prices, promotions, discounts, or other offers at any time. Price changes will not affect orders that have already been accepted, except where required by law.

In the event of an obvious pricing or technical error, we reserve the right to contact you and, where legally permitted, cancel the affected order and provide an appropriate refund.

5. Promotions and Discounts

Promotional offers, discount codes, and special prices may be subject to specific conditions.

Unless otherwise stated:

• Promotional codes cannot be combined with other offers.

• Discount codes must be entered during checkout.

• Promotions are available only for the period specified.

• A promotion may be withdrawn or modified where permitted by law.

Any specific terms presented with a promotional offer will take precedence over these general provisions.

6. Placing an Order

To place an order, you must provide the information requested during checkout, including your name, billing information, shipping address, and payment information.

Before submitting your order, you are responsible for checking that all information is accurate and complete.

When you place an order by clicking the applicable purchase or payment button, you submit an offer to purchase the selected products.

An automated order confirmation email may be sent to you after your order is submitted. This confirmation acknowledges receipt of your order but does not necessarily constitute acceptance of the order.

A purchase contract is formed when we accept your order and confirm that the products are available for shipment, unless applicable law provides otherwise.

7. Order Acceptance

We reserve the right to refuse or cancel an order where permitted by applicable law, including in circumstances such as:

• The product is unavailable.

• There is an obvious pricing or product information error.

• The order appears to be fraudulent or unauthorized.

• The information provided by the customer is incomplete or incorrect.

• Technical problems affected the order.

• We reasonably suspect misuse of a promotion or discount.

If we cancel an order after payment has been received, we will arrange for the applicable amount to be refunded to the original payment method.

8. Payment

Payment is processed securely through Shopify Payments and/or other payment providers made available through our checkout.

Depending on your location and checkout configuration, available payment methods may include credit or debit cards and other payment methods supported by Shopify Payments.

By submitting your payment information, you confirm that:

• You are authorized to use the selected payment method.

• The payment information provided is accurate.

• You authorize the applicable payment provider to process the payment for your order.

Elzaoria does not directly receive or store your complete credit or debit card number.

Payment processing is handled by the applicable payment provider in accordance with its own terms, conditions, and privacy practices.

9. Payment Authorization and Failed Payments

Your order may not be processed until payment has been successfully authorized or received.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may contact you to request another valid payment method.

We are not responsible for payment failures caused by your bank, card issuer, payment provider, or other financial institution.

10. Shipping and Delivery

Orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays.

Estimated delivery times are:

• European Union & Switzerland: 8–10 working days

• United Kingdom: 6–10 working days

• South Africa: 8–12 working days

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays, or unusually high order volumes.

For complete information about shipping, please refer to our Shipping Policy.

11. Shipping Address

You are responsible for providing a complete and accurate shipping address when placing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or unsuccessful.

Please contact us as soon as possible if you notice an error in your shipping information. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

12. Customs, Duties and Taxes

Orders shipped internationally may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where such charges apply and are not included in the purchase price or shipping charges, they may be the customer's responsibility.

Customers are responsible for complying with applicable import requirements in their destination country.

13. Right of Withdrawal

If you are a consumer located in the European Union, you may have a legal right to withdraw from your purchase within 14 days without providing a reason, subject to applicable legal exceptions.

The withdrawal period generally begins on the day you or a third party designated by you, other than the carrier, receives the goods.

To exercise your right of withdrawal, you must clearly communicate your decision to withdraw before the applicable withdrawal period expires.

You may contact us at:

Email: sadokecom46@gmail.com

Address:

Elzaoria
Henry Dunant
06100 Nice
France

Products returned under the right of withdrawal should be handled and returned in accordance with applicable law.

You may be responsible for the direct cost of returning goods where permitted by applicable law.

Nothing in these Terms limits or excludes any mandatory consumer rights.

14. Returns and Refunds

In addition to any statutory consumer rights, Elzaoria offers a 30-day return policy as described in our Return & Refund Policy.

Returned products must meet the applicable return conditions.

Before returning an item, customers should contact us at sadokecom46@gmail.com to obtain return instructions.

Refunds will generally be issued to the original payment method used for the purchase.

For complete information regarding eligibility, return procedures, and refunds, please review our Return & Refund Policy.

15. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:

Email: sadokecom46@gmail.com

Please provide your order number and, where appropriate, photographs or other information that helps us assess the issue.

Nothing in these Terms affects your statutory rights relating to defective, non-conforming, or incorrectly supplied goods.

16. Legal Guarantee of Conformity

For consumers in France and the European Union, statutory consumer protections and applicable legal guarantees apply to products purchased from Elzaoria.

These legal rights apply independently of any voluntary return or commercial policy offered by Elzaoria.

Nothing in these Terms is intended to exclude, restrict, or replace mandatory legal rights or guarantees that apply to your purchase.

17. Exchanges

Where permitted and subject to availability, exchanges may be handled according to our Return & Refund Policy.

The availability of a replacement item cannot be guaranteed.

Where an exchange is not possible, you may return the original product and place a new order for the desired item, subject to applicable consumer rights and our return procedures.

18. Order Cancellation

If you wish to cancel an order before it has been processed or shipped, please contact us as soon as possible at:

Email: sadokecom46@gmail.com

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.

This does not affect any statutory cancellation or withdrawal rights you may have under applicable consumer law.

19. Refund Processing

Once an eligible returned product has been received and inspected, we will process the applicable refund in accordance with our Return & Refund Policy and applicable law.

Refunds are generally made to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

20. Customer Responsibilities

When purchasing from Elzaoria, you agree to:

• Provide accurate billing and shipping information.

• Use a valid and authorized payment method.

• Use the website and products lawfully.

• Follow the applicable care and use instructions for products.

• Not engage in fraudulent, abusive, or unlawful purchasing activity.

21. Intellectual Property

All website content, including product descriptions, photographs, graphics, logos, text, branding, design elements, and other materials, belongs to Elzaoria or its licensors unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written authorization, except where permitted by applicable law.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by law, Elzaoria will not be responsible for losses arising from circumstances beyond our reasonable control, including certain carrier delays, customs delays, technical failures, or events of force majeure.

Consumers retain all mandatory rights and protections provided by applicable law.

23. Force Majeure

Elzaoria will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government actions, epidemics, technical infrastructure failures, or other exceptional events.

Where such circumstances occur, we will make reasonable efforts to inform affected customers and fulfill orders as soon as reasonably possible.

24. Privacy

Personal information collected during the purchasing process is handled in accordance with our Privacy Policy.

Payment information is processed by the applicable payment providers and is subject to their respective privacy and security practices.

25. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, and other service providers.

These third parties may have their own terms and privacy policies governing their services.

26. Changes to These Terms

We may update these Terms of Sale from time to time to reflect changes to our business, services, payment methods, legal requirements, or other circumstances.

The latest version will be published on this page.

Changes will not affect rights or obligations that have already arisen before the updated Terms became effective, except where required or permitted by applicable law.

27. Governing Law and Consumer Rights

These Terms of Sale are governed by the laws applicable in France, without prejudice to mandatory consumer protection laws that may apply to consumers in their country of residence.

If you are a consumer within the European Union, you retain the mandatory rights and protections granted to you by applicable consumer legislation.

Nothing in these Terms is intended to deprive you of any statutory consumer rights.

28. Contact Information

If you have questions about these Terms of Sale, your order, payment, returns, or any other matter concerning your purchase, please contact us:

Elzaoria

Address:
Henry Dunant
06100 Nice
France

Phone: +33 699947080

Email: sadokecom46@gmail.com