What does Elzaoria sell?
Elzaoria is an online fashion store specializing in women's clothing and feminine fashion styles designed for everyday wear, special occasions, holidays, and seasonal looks.
Where does Elzaoria ship?
We currently ship to:
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European Union countries
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Switzerland
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United Kingdom
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South Africa
If your country is not available at checkout, please contact us before placing your order.
How can I contact Elzaoria?
You can contact our customer support team by email:
Email: sadokecom46@gmail.com
You can also reach us by phone at +33 699947080.
Orders & Payment
How do I place an order?
Simply select the product you would like to purchase, choose the available options, add it to your cart, and proceed to checkout. Enter your shipping and payment information, then confirm your order.
What payment methods do you accept?
Payments are securely processed through Shopify Payments and the payment methods available at checkout. Depending on your location, this may include credit and debit cards and other supported payment methods.
Will I receive an order confirmation?
Yes. After successfully placing your order, you will normally receive an order confirmation by email. Please check your spam or junk folder if you do not see it in your inbox.
Can I cancel my order?
If you need to cancel your order, contact us as soon as possible at sadokecom46@gmail.com.
We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible. This does not affect any statutory cancellation or withdrawal rights that may apply.
Shipping & Delivery
How long does order processing take?
Orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays.
Once your order has been shipped, you will receive a shipping confirmation with tracking information.
How long does delivery take?
Estimated delivery times are:
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European Union & Switzerland: 8–10 working days
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United Kingdom: 6–10 working days
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South Africa: 8–12 working days
Please remember that these are estimates. Delivery may take longer due to carrier delays, customs procedures, weather conditions, public holidays, or busy shipping periods.
How can I track my order?
Once your order has been shipped, we will send you an email containing your tracking number.
Please allow up to 48 hours after shipment for tracking information to become available.
What happens if my package is delayed?
If your package is significantly delayed, please contact us at sadokecom46@gmail.com with your order number. We will do our best to assist you.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an error in your shipping information.
We will make reasonable efforts to help before your order is processed or shipped. However, we cannot guarantee that an address can be changed after shipment.
Customers are responsible for providing accurate and complete shipping information.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Where applicable, these charges may be the customer's responsibility.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You generally have 30 days after receiving your order to request a return, subject to the conditions outlined in our Return & Refund Policy.
What condition must my item be in to qualify for a return?
Returned items should generally be:
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Unworn and unused
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In their original condition
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Returned with original tags attached
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In their original packaging
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Accompanied by proof of purchase
How do I request a return?
Please contact us before sending anything back.
Email: sadokecom46@gmail.com
We will provide the appropriate return instructions if your return request is approved.
Who pays for return shipping?
Unless the return is due to a defective, damaged, or incorrect item, customers are generally responsible for return shipping costs, subject to applicable consumer law.
How long does a refund take?
Once an eligible return has been received and inspected, an approved refund will generally be processed to the original payment method within 10 business days.
Your bank or payment provider may require additional time before the refund appears in your account.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible at sadokecom46@gmail.com and provide your order number. Where appropriate, photographs or other information may be requested so we can assess the issue and provide an appropriate solution.
Do you offer exchanges?
Where permitted and subject to availability, exchanges may be handled according to our Return & Refund Policy.
If the desired item is unavailable, you may need to return the original product and place a new order.
Product Questions
Will the product look exactly like the photos?
We make every effort to display our products accurately. However, colors may appear slightly different depending on your device, screen settings, and lighting conditions.
Minor differences between product photographs and the actual item may also occur.
How should I care for my clothing?
Care instructions can vary depending on the individual garment. Please follow the care instructions provided with your product whenever available.
For delicate fashion items, gentle handling and appropriate washing methods are recommended.
Are all products always available?
Products are subject to availability. If an item becomes unavailable, we may limit quantities or discontinue the product.
Still Have Questions?
If you cannot find the answer you are looking for, our customer support team is happy to help.
Elzaoria
Email: sadokecom46@gmail.com
Phone: +33 699947080
Address: Henry Dunant, 06100 Nice, France